Beninfy Customer
Delete your Beninfy Customer account
Request account deletion here, even if you cannot use the app. You do not need to install Beninfy or sign in.
Request deletion on the web
Cannot access your email?
Contact official Beninfy support to request help with deletion. Ownership must be verified before a request is acted on. Never send your password or verification code to support.
support@beninfy.comDelete from the Customer app
- Open Beninfy Customer and go to Account.
- Choose Account actions, then Delete account.
- Confirm Delete my account. Enter your current password if requested. For Google sign-in, sign in again if asked to verify your identity.
What happens after you confirm
Access is disabled immediately. Profile anonymization becomes eligible after 30 days and is performed when the account-deletion processor runs. It is not immediate. Contact support before processing if you want to ask to cancel a pending request.
Deleting your account does not cancel a Ride or Tour, issue a refund, or remove payment records. Contact support about upcoming travel, payments or disputes.
Data removed or anonymized
- Your profile name and email are replaced with a deleted-account identity; your phone number, password, language preference and profile-photo link are cleared.
- Saved places, saved travellers, travel preferences, Ride reviews, verification codes, password-reset records, linked Google/OAuth credentials and website sessions are removed.
- Removal of a Beninfy-stored profile photo is queued after profile processing. Failed storage removal is retried; unresolved failures require support follow-up. Deleting Beninfy does not delete your Google account.
Data retained and retention periods
- Ride and Tour bookings, passenger/travel details, journey and location records, payments, refunds, disputes and operational audit records remain.
- Chat and notification history, Tour feedback, account identifiers and consent/deletion history also remain. Mobile-session and push-device records are revoked rather than erased; stored device tokens may remain inactive.
These retained categories currently have no automatic deletion deadline and no fixed published retention period. They can therefore remain after profile anonymization. This includes operational records used for service, accounting, security and dispute handling. Contact support for a review of retained personal data.
No verified deletion schedule for backups or third-party copies is available here; we do not promise that these copies are erased on the profile-processing date.